Privacy Policy
At ProtonVPN we protect your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our VPN service and related products.
1.1 Information We Collect
We collect the following types of information when you use ProtonVPN:
- Account Information: When you sign up for ProtonVPN, we collect the information you provide, such as your email address, payment details (if applicable), and account preferences.
- Usage Data: We may collect non-personally identifiable usage data, such as the VPN servers you connect to, the duration of your connection, and data transfer amounts. This data is used to improve the service and ensure a high-quality user experience.
- Technical Data: We collect information about your device, including device type, operating system, IP address, and browser type, to ensure compatibility and help troubleshoot issues.
1.2 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our VPN service.
- To manage your account and respond to your customer service inquiries.
- To monitor usage trends and improve the quality and performance of ProtonVPN.
- To ensure compliance with our terms of service and applicable laws.
1.3 Data Retention
We do not log your online activity or browsing history. ProtonVPN is a no-logs VPN service, meaning we do not store information about your browsing, traffic, or activity while connected to our VPN servers. Any personal information, such as email addresses or payment information, is retained only as long as necessary for account management or legal compliance.
1.4 Sharing Your Information
We do not sell or rent your personal information. We may share data with third parties only in the following limited circumstances:
- With third-party service providers who assist in operating our service, such as payment processors or cloud hosting services.
- To comply with applicable laws, regulations, or legal processes, if necessary.
- If required to protect our rights, property, or the safety of our users.
1.5 Data Security
We take data security seriously and employ industry-standard encryption and security protocols to protect your data. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
1.6 Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us through the contact details provided below.
1.7 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, and the updated version will take effect immediately upon posting.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at